Confidentiality & Privacy Policy

At Ô Nature, your privacy is paramount. We are committed to protecting and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our website.

We collect your information to enhance your experience on our website, and we do so only with your explicit consent. You can provide or withdraw your consent via the pop-up on our website. We do not rent, trade, or sell your private information to third parties.

To ensure a secure shopping experience, we employ the highest available SSL encryption standards.

1. Information We Collect

We may collect various types of information, both personal and non-personal, when you interact with our website and provide your consent for specific functions:

a. Personal Information

This includes data such as your full name, email address, postal code, and phone number. We collect this information when you:

• Place orders and process returns
• Subscribe to newsletters
• Create and manage your account
• Fill out contact forms
• Reach out to our customer support
• Submit job applications

We collect your payment and billing information exclusively when you:

• Place orders and process returns

Please note that we do not record phone conversations between our agents and customers. Your conversations and billing information are kept strictly confidential.

b. Non-Personal Information

This includes data collected through cookies and analytic functions when you explicitly consent to them. This may include:

• Usage Data: Information about your device, browser, and how you interact with our website.
• Log Data: Such as your IP address, geolocation, type of device used, pages visited, access times, and browser type.
• Cookies and Tracking Technologies: Used to enhance your online experience.

2. How We Use Your Information

We may use your information for the following purposes:

• To provide you with our products and personalized services.
• To respond to your inquiries and provide customer service.
• To process orders and provide follow-up.
• To personalize your experience on our website.
• To send you promotional and marketing communications (with your consent).
• To comply with legal obligations.
• To protect our rights, privacy, and safety, and to prevent fraud.

3. Cookies and Tracking Technologies

We utilize cookies and similar tracking technologies to gather information about your online activities and preferences. You have the ability to manage and control cookies through your browser settings. Please be aware that disabling cookies may affect your experience and the functionality of our website.

4. Obtaining Your Consent

We obtain your consent through a clear pop-up banner on our website. Upon visiting our site, you will be presented with options to manage your data collection and processing preferences:

• Opt In: By selecting the appropriate options, you provide your consent, authorizing us to collect, use, and process your personal information in accordance with this Privacy Policy and for the specific purposes outlined.
• Opt Out: If you prefer not to provide consent, or wish to withdraw it at any time, you can choose to opt out. This means you may decline participation in certain data collection activities, and your information will not be collected for those purposes. Additionally, you can manage your preferences for promotional communications by using the "Unsubscribe" button found in our newsletters.

By using our website and providing your consent as described above, you acknowledge that you have read, understood, and agree to the practices outlined in this Privacy Policy. You retain the right to access, modify, or delete your personal data. You are also permitted to provide or withdraw consent for the use of your data. For more information, please contact us at info@marcheonature.com.

5. Disclosure of Your Information

Ô Nature is committed to not disclosing your personal information to third parties without your consent. In exceptional cases, and with your explicit consent, we may share your personal information with:

• Third-party service providers who assist us in operating our website and delivering services to you.
• Business partners or affiliates for marketing and promotional activities (only with your specific consent).
• In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We are also permitted to disclose your information to government authorities if required by law.

6. Security

We implement reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed as 100% secure.

In accordance with Quebec Law, we will notify you in the event of a security breach. We assure you of the safety of your personal data through the use of the highest available SSL encryption standards, guaranteeing a safe shopping experience.

7. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or due to operational, legal, or regulatory requirements. We will notify you of any significant changes by posting an update on our website.

8. Contact Us

For any questions regarding our data protection and privacy practices, or related to our website, please send us an email. Individuals requiring information or wishing to file a complaint concerning our Privacy Policy may contact our Chief Privacy Officer at the following address:

By using our website, you signify your acceptance of this Privacy Policy. If you do not agree with its terms, please refrain from using our website.

Last Updated: 28-10-25